Excellent service and staff. Joshua and Alberto took great care of my needs for tires and saved me money in my purchase!
After giving them the exact make model year and engine type of my car they gave me the wrong replacement part then told me they could not refund an electrical part. No signs in the store or written on the bill. 50 bucks down the drain.
Went into get a battery, Bryant was a big help in helping me locate the battery I needed and made sure I got my military discount.
Usually I lookup parts and order online for pickup or come in with part #s I want, sometimes employees will ask for make/model/year etc but not always when I ask for specific part #. Usually I'm waiting half a day or more to pickup, my own availability and years ago pretty much their time frame to make my order read. More recently the chain promises 30 minute ready times which I've never tried to make use of at this location, I placed an order recently after the store closed and it was ready about an hour after they opened the next day, again after they opened the store and dealt with early bird customers and all the other last minute online orders like mine. Overall I've had good experiences, nothing outstanding and no negative experiences. The store is smaller customer footprint than the STS that used to occupy part of the building but they used to be parts and service advance is just parts. Now Advance has about half the space of the building, maybe less, and tire chain starting with an M has the rest of the building. Prices are 20-30% higher on many brand name things you can get at the big W chain store that dominates this shopping location but that chain doesn't carry all the extra auto fluids/items you may need and not parts in the store.
Horrible employees and management. Extremely UNKNOWLEDGABLE. They give you any part whether its for your car or not. Paid for a master cylinder, it wasn't even for my car, went to take it back.. manager through the box at me and did not want too refund me....
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