So I went last week to get my taxes done. I made an appointment online and when I got there I was told the person I made the appointment with was not there and that the senior person was not able to help me so they gave me a new person. Which I understand everyone needs to start somewhere and I gave her a chance. She was very nice however I do not feel my best interests were being made. I had to keep asking for things (discount, things to add). I should not have to ask, options should be given to me to get the best return. My return was not extremely complex however my cost was!!! I paid my private accountant less money for a more complex return. The price was outrageous. I had to make three trips to complete everything. I will say the woman at the front desk was AMAZING and she had more knowledge then the senior and new combined. She helped me get a coupon and she was awesome. I will not do my taxes again with H&R because the price was just too high and I need somewhere will they will work for me not me doing all the work and then paying high prices. I am disappointed as my dad used them quite often and had only nice things to say. Why did I set an appointment with someone who was not there? Bad start, I wish the new person much luck and I hope she gets better help from the senior staff when she has customers. I will end up paying this year but I think I could have been liable for a lot less.
Lack of privacy, wrote down my bank info on my tax papers after I had just said I never carry that info on me to avoid stolen identity/fraud. Which later he had to scratch out with his pen but you can still see my account number so I had to scribble it out later myself. Also I know my taxes are simple and should not have been charged the absurd amount that I had to pay. They Don't have rooms they have little cubical so while I was getting my taxes done I could literally hear everyone's personal information. Not setting foot in your establishment never again.
Angela the tax professional was outstanding.Explained all the tax rules clearly and processed my taxes very quickly.I recommend this location 100 percent.
We are pleased by the care and concern of the agent.
The price is a bit too high. I could have done it elsewhere for cheaper but I trust hr block because I have used them in the past.
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